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Coaching Institute Management Software 2.1 [Full Version]l: Trusted by 1000+ Institutes Worldwide



Please login to add favorites.Dismiss this notice","authentication_redirect":"","dev_mode":"","logged_in":"","user_id":"0","authentication_redirect_url":"https:\/\/www.copc.com\/wp-login.php"};/* ]]> */var _hsq = _hsq [];_hsq.push(["setContentType", "standard-page"]);var dataLayer_content = "pagePostType":"page","pagePostType2":"single-page","pagePostAuthor":"Dev Team";dataLayer.push( dataLayer_content );(function(w,d,s,l,i)[];w[l].push('gtm.start':new Date().getTime(),event:'gtm.js');var f=d.getElementsByTagName(s)[0],j=d.createElement(s),dl=l!='dataLayer'?'&l='+l:'';j.async=true;j.src='//www.googletagmanager.com/gtm.'+'js?id='+i+dl;f.parentNode.insertBefore(j,f);)(window,document,'script','dataLayer','GTM-52B6MJM');.rll-youtube-player, [data-lazy-src]display:none !important; Classes LibraryClass ScheduleClass ListingsBlogContactPrivate Library中文网页ServicesConsultingCertificationResearchTrainingTechnology ProvidersInsightsResearchCase StudiesWhite PapersVideoWebinarsBrochuresBlogCertificationCertified OrganizationsStandardsAboutHistoryLeadershipClientsCareersNewsWebinars & Events StandardsThe COPC StandardA Performance Management System for Contact Centers and Customer Experience OperationsThe COPC Customer Experience (CX) StandardAll of our work at COPC Inc. is based on the COPC Customer Experience (CX) Standard, which provides guidelines and best practices for managing and improving the performance of your customer experience operations. Major brands throughout the world rely on the COPC CX Standard for their customer experience (CX) management program. The latest version of the COPC CX Standard is Release 7.0 with new specialized editions for Customer Operations and Contact Centers.Latest Release: 7.0Key features of the COPC CX Standard, Release 7.0Improved Service Journey ManagementIdentifies and targets improvement for the critical service journeys that impact customer experience and business success.Updated Digital Assisted Channel ManagementIncludes new roles, measurements and processes for improved management of digital service channels.Enhanced Employee EngagementFocuses on critical drivers of employee engagement that reduce attrition and increase satisfaction.New MetricsProvides improved and streamlined metrics for CX operations.Release 7.0COPC CX Standard for Customer OperationsSuitable for Customer Service Providers (CSPs)




Coaching Institute Management Software 2.1 [Full Version]l

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